Once we receive an order it is generally filled in 24–72 hours. That’s once we receive the order. We ship Monday–Friday, excluding Holidays.
Packaging consists of plain brown boxes or UPS. All Glass is Double Boxed for Extra Safety while other items such as titanium products are packaged securely, but not double boxed. All packages are shipped with signature confirmation to ensure extra safety.
We ship via UPS as we have had the best experience with them as our carrier. We offer flat rates for standard ground shipping and expedited rates too.
We offer Free UPS Ground shipping on orders over $50 and a $5 flat-rate for orders under $50.
Unfortunately we do not ship to the Iowa at this time.
We currently offer UPS weight-calculated rates for shipping to the following countries:
If you are interested in having an order shipped to a country not listed please get in contact and we will make arrangements where possible.
Any purchase choosing the in store pick up option will not be shipped. Our home base is in Santa Barbara, CA. We are located at 1115 State Street. This option is for in store pick up only.
Yes all shipments using UPS shipping option will include a tracking number.
No. We do not ship COD.
No. We do not accept PayPal due to their rules against selling Glass.
If your order arrives damaged, you need to call (805) 687-6401 or email firstname.lastname@example.org within 24 hours to notify us of the problem. We will request that you send us the item back to and we will refund you the shipping and send you out a replacement once we receive the damaged item
Returns are 100% at our discretion and will not always be allowed. This policy is to protect our customers as there is no way for us to know how glass is treated. To request a return you must contact us within 72 hours of receiving your order.
If you wish to Cancel or Return your order, there will be an 18% additional restocking fee. Customer must also pay shipping and return shipping charges.
If you wish to make a change or upgrade to your finalized order, there can, in some cases, be a 10% additional fee.
Any items that have been used and are not in “New Original Condition” may not be returned.
In order to avoid confusion, please feel free to contact us before you purchase so that we may help you order exactly what you need (805) 687-6401. Refunds will be made by credit card refund, or store credit only. There are no cash refunds.