We aim to ship your order out quickly, but we also want to take time to pack it as safely as possible.
All orders will be fulfilled and ship within 24-72 Hours of the order being placed, Business days (M-F) only and Holidays are excluded.
If any item is not in stock or there are any other questions that we have for you, we will attempt to contact you using the phone number and/or email on your order.
We will offer a full refund for any item we can not fulfill, these refunds are made by our online payment processor to your financial institution and they will dictate how long it takes (usual time around 72 hours, may exclude weekends) for the refund to reach your account.
If we need to contact you about your order for any reason before shipping, but cannot reach you, we will provide a refund to the order after one week from the time the order was placed.
Packaging will consist of plain brown or white boxes or USPS shipping supplies. All Glass that needs to be is Double Boxed for Extra Safety, and while some of the things that happen during shipping are out of our control we strive to protect your order as best we can. Our team are experts at shipping glass and have years of experience.
All packages are shipped with signature confirmation to ensure that your package gets to you safely!
We ship via UPS and USPS as we have had the best experiences with them as our carriers. We offer flat rates for standard ground shipping and expedited rates too.
We offer Free UPS Ground shipping on orders over $100 and $10 flat-rate for orders under $100.
We currently offer UPS weight-calculated rates for shipping to the following countries:
If you are interested in having an order shipped to a country not listed please get in contact and we will make arrangements where possible.
Any purchase choosing the in store pick up option will not be shipped. Our home base is in Santa Barbara, CA. We are located at 1115 State Street. This option is for in store pick up only. Please bring your ID to confirm the name on your order.
Yes all shipments using UPS shipping option will include a tracking number.
No. We do not ship COD.
No. We do not accept PayPal due to their rules against selling functional Glass.