We aim to ship your order as quickly as possible! Most orders made before 4pm will ship out that same day with your tracking info!
We are a small business though and occasionally things come up beyond our control, but we will always ship an order within 24–72 hours. That’s once we receive the order. We ship Monday–Friday (& Saturday through ups although their hours are shorter), excluding Holidays. If any item is not in stock or will not be included in your order we will attempt to contact you using the phone number on your order. We will offer a full refund for any item we can not fulfill, these refunds are made by the host of our payment processor to your financial institution and they will dictate how long it takes (usual time around 72 hours, may exclude weekends).
Packaging will consist of plain brown or white boxes or USPS shipping supplies. All Glass that needs to be is Double Boxed for Extra Safety, and while some of the things that happen during shipping are out of our control we strive to protect your order as best we can. Our team are experts at shipping glass and have years of experience.
All packages are shipped with signature confirmation to ensure that your package gets to you safely!
We ship via UPS and USPS as we have had the best experiences with them as our carriers. We offer flat rates for standard ground shipping and expedited rates too.
We offer Free UPS Ground shipping on orders over $100 and $10 flat-rate for orders under $100.
We currently offer UPS weight-calculated rates for shipping to the following countries:
If you are interested in having an order shipped to a country not listed please get in contact and we will make arrangements where possible.
Any purchase choosing the in store pick up option will not be shipped. Our home base is in Santa Barbara, CA. We are located at 1115 State Street. This option is for in store pick up only.
Yes all shipments using UPS shipping option will include a tracking number.
No. We do not ship COD.
No. We do not accept PayPal due to their rules against selling functional Glass.
If your order arrives damaged, you need to call (805) 687-6401 or email firstname.lastname@example.org within 24 hours to notify us of the problem. We will request that you send us the item back and we will refund you the shipping and send you out a replacement once we receive the damaged item.
Other Returns for reasons outside of damage during shipping are 100% at our discretion and will usually not be allowed. This policy is to protect our customers as there is no way for us to know how glass is treated. To request a return you must contact us within 72 hours of receiving your order. Do not return an item to us without return authorization we will not accept it that way.
If you wish to Cancel, Return, or Exchange your order, there will be an 18% restocking fee. Customer must also pay shipping and return (in case of exchange) shipping charges.
Any items that have been used and are not in “New Original Condition” may not be returned. If we feel an item has been used we will not provide a return, refund, or exchange.
In order to avoid confusion, please feel free to contact us before you purchase so that we may help you order exactly what you need (805) 687-6401. Refunds will be made by credit card refund, or store credit only. There are no cash refunds.